Frequently asked questions

Is my booking confirmed?

Your booking is confirmed instantly once the payment is complete. You see your booking code on screen and receive a confirmation e-mail. Your ticket with a QR code is in the same e-mail; at the start of the tour, just show the QR code or your booking code.

Which currency can I pay in?

You can see prices in Turkish lira, euro, US dollar, pound or ruble. The payment is taken from your card with 3D Secure in the currency shown on the checkout page.

How do I cancel?

Within the free cancellation period shown on the tour page, just write to us on WhatsApp or by e-mail with your booking code. The full amount is refunded to your card. Details: Cancellation and refund policy.

How does hotel pickup work?

For tours with pickup you enter your hotel name at checkout. Your exact pickup time is sent on WhatsApp the evening before the tour. Please be ready at the hotel entrance at that time.

What if the weather is bad?

If safety requires it, the agency may cancel the tour. You will be offered another date or a full refund.

Are there child prices?

Many tours have a child price for ages 3–11 and an infant price for ages 0–2. Prices appear in the booking box when you choose the participants.

Is my card information safe?

Payments are taken through Garanti BBVA's virtual POS with 3D Secure. Your card details are never stored on Fun2Trip's servers.

How can I reach you?

WhatsApp: [WhatsApp number] · E-mail: [E-mail address]. See our contact page.